Our refund policy reflects the nature of personalized print products: each book is physically printed for a specific child, so the refund window closes the moment the printer starts.
When you can cancel for a full refund
Cancel any time before printing starts (i.e. while your order is in
the Paid state). Use the "Cancel order" button on
/account/orders and we'll refund the full amount to your original
payment method within 5 business days.
When refunds aren't available
Once the order moves to Printing, Shipped, or Delivered:
- The printed book has been physically produced for your child's name.
- We can't reuse or resell that copy.
- Refunds are not offered.
Defects, damaged shipments, print errors
These are on us. If your book arrives damaged or has a printing defect:
- Email a photo to support@example.com within 7 days of delivery.
- We'll either reprint and reship at no charge, or refund the full order — your call.
Wrong child's name
If the printed book has a name you didn't enter (printer error), see above — full refund or reprint.
If you typed the wrong name yourself, cancel the order before it enters Printing. After that we can't recover the cost of the printed copy, but we'll happily run the next order at a discount — reach out.
How refunds are processed
We refund through the same payment method you used:
- UPI / cards / netbanking via Razorpay: refunded back to the original instrument. Most banks settle within 5–7 business days; UPI usually faster.
- Free orders have nothing to refund.
You'll receive an email when we initiate the refund and another when Razorpay confirms it has settled.
No refund for
- Buyer's remorse after the order ships.
- Delivery failures because the address you provided is incorrect or inaccessible (we can re-ship at additional cost).
Contact
Refund questions: support@example.com. Include your order number — it's
on every order email and in your /account/orders history.